Gm588 - Managing Quality Enhancement - 714 Words

Quality in Practice GM588 – Managing Quality Enhancement Voice of Employee The Voice of the Employee focuses on providing a safe and secures workplace in response to instances of violence and poor employee relations (Evans, 2011). Organization utilizes the Voice of the Employee (VoE) to focus on internal processes as traditionally employees’ perspective wasn’t a top priority and not taken into consideration as far as the business was concerned. As part of an organization strategy to continue to evolve, compete, and improve the businesses’ bottom line, as they are devoted to understanding and communicating an open dialogue with their employees. A business seeks to respond to the needs and condition of†¦show more content†¦The VoB identifies values and financial materials of the organization, market and it’s competitors. It identifies the state of the economy, revenue growth, and any added value of the market. It assists with the promotion of the financial, social, and market sustainability among its competitors and organizations in the United States. Balance Scorecard Advantages One advantage of having a balance scorecard is that it provides a measurable performance activity that both the company and the employee can visualize and follow as a best practice methodology. Also, another advantage is the employee and customer surveys can be tracked and compounded. It helps the employees align key performances in the mail delivery and customer mail expectations. It provides both the opportunity to provide feedback and work improvement. Management can utilize the tool to visualize the overall operations of the company. Management can communicate information accurately and timely based on the understanding of the business goals and strategic developments of the organizations. Balance Scorecard Disadvantages The disadvantage of the balance scorecard is that it’s a strategic design typically for specific department and different department functions and operates differently; therefore, specific metrics may vary. The development of the balance scorecard isn’t an overnight process, but much analysis and data must be considered to place a